Galaxy Diagnostics is committed to protecting the privacy of your personal and health information.  Our Online Privacy Policy describes what information we collect online, how we protect it and the choices you have about how that information is used. We urge you to read this Online Privacy Policy carefully so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment. By using our web site, you consent to the collection, use and disclosure of information as described in this policy.

What Personal Information We Collect

Galaxy Diagnostics will collect information that identifies you (“personal information”) online only when you voluntarily provide it to us through our site. For example, when you choose to add your name to our mailing list, we may ask you to provide some personal information, such as your first and last name, mailing address, telephone number and/or e-mail address.  In addition, we may collect information that you voluntarily provide to us by email or via an online submission form.

How We Use Personal Information We Collect Online

We may use your personal information within Galaxy Diagnostics (1) to provide you with the services and products you request, (2) to assist with your questions about our services, billing, payment methods or use of our web site, (3) to process or collect payments made in connection with our services to you, and (4) to evaluate our services and products and to conduct customer surveys. We also may use your information within Galaxy Diagnostics, with your consent, to send you information that may be of interest to you. We will not give, sell, rent, loan or otherwise disclose any personal information to any third party, unless (1) you have authorized us to do so, (2) we are legally required to do so, for example, in response to a subpoena, court order or other legal process, and/or (3) it is necessary to do so in order to protect and defend the rights or property of this web site. For example, with your consent, we may disclose your personal information to a third-party vendor that we engage to mail marketing information to you. We contractually require such third-party vendors and contractors to comply with strict standards regarding security and confidentiality.  We also may share aggregate, non-personal information about web site usage with unaffiliated third parties. This aggregate information does not contain any personal information about our users.

Cookie Policy

Cookies are pieces of data that are sent from a website and stored on a user’s website browser while the user is on the website. When the user is on the website in the future, the cookies can then be retrieved and allow for a better experience. For examples, cookies help navigation between pages to be more efficient, remember user preferences, and generally improve the overall user experience. Additionally, they can be used for better online advertising based on your interest. Cookies do not harm your computer themselves. They cannot compromise security or cause any viruses.

Galaxy Diagnostics does use cookies to improve user experience and save user preferences. For example, when an order form is filled out by a physician. Users do not have to allow cookies to be collect and can simply opt out of it by clicking “No” on our pop-up or changing the web browser preferences to not collect cookies while on our site.

How We Protect Information Online

Galaxy Diagnostics is committed to protecting your privacy.  It is our policy to protect your personal information against unauthorized access or release. All personal data transmissions are encrypted.  All the information you provide to us is handled through a Secure Socket Layer (“SSL”), the industry standard for encrypting all personal information, including name, address and credit card information.  Please use caution when sending sensitive information via e-mail, as e-mail messages do not have the security features that are built into our website. Except as required by law or as otherwise provided herein, Galaxy Diagnostics will take commercially reasonable steps to ensure your right to privacy. In addition, we have procedures that limit Galaxy Diagnostics’ employees and contractors’ access to personal information. Only those employees and contractors with a business reason to know have access to such information. We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, mandatory training programs and internal policies on data privacy and corporate integrity. We will take appropriate disciplinary measures to enforce employee privacy responsibilities.

Patient Access to Laboratory Results

Effective October 6, 2014, the HIPAA regulations changed to allow patients to directly request laboratory results from the laboratory that performed the testing.  Galaxy Diagnostics, Inc. has developed a Patient Results Request Form for you to complete and submit.  The purpose of the form is to ensure that our laboratory results are released to the patient or legal representative of the patient.  In this way, your personal health information is protected.  We aim to provide the final laboratory report within seven business days of receipt of the completed form.  Please note that medical laboratories are not required to provide clinical interpretation of the results to patients.  You are strongly encouraged to discuss your laboratory results with your health care provider.

Links to Other Sites

We want to provide users of our site with information, services and products that are valuable to them. Featured programs and other site content within the Galaxy Diagnostics site may link our users to third-party sites. Galaxy Diagnostics does not control and is not responsible for the privacy policies or practices of any third-party site. If you link to third-party sites from Galaxy Diagnostics, we urge you to read the privacy policy of each site you visit.

Changes to this Privacy Policy

We may change this privacy policy from time to time, so please check back often. We will let you know when the policy has been changed by changing the effective date at the top of this page. We will always let you know the information we collect, how we use it and the circumstances under which this information may be disclosed by us.