Human Health Billing & Insurance Information
Galaxy Diagnostics is a fee-for-service provider. Pre-payment for testing is required upon sample receipt. We accept personal check, money order, VISA, MasterCard, American Express and Discover.
We generally see regular reimbursements for testing across insurance providers and plans. We are happy to file a medical claim to the insurance provider on behalf of the patient once testing is complete. Please include a photocopy of the front and back of the insurance card and driver’s license and make sure ICD-10 diagnosis codes are listed on the test request form. Please note that our lab is not contracted with any private insurance providers at this time, so claims will be submitted on an out-of-network (OON) basis. Please be patient as it can take a few weeks for your insurance provider to respond to the claim.
Galaxy Diagnostics is a Medicare provider. Medicare patients are not required to pre-pay for testing. However, Medicare patients are responsible for the cost of testing in the event that Medicare denies the claim. Following federal regulations, the Medicare Advance Beneficiary Notice (ABN) must be signed and submitted with the patient sample indicating that the patient is aware that Medicare may decline to cover this testing. For claims processing, photocopies of the front and back of your Medicare card and driver’s license must be submitted with the completed ABN form.
If you have any questions concerning the payment and billing process, please contact our business office at 919-313-9672.